How value perspectives influence decision-making in the South African private healthcare sector: A cross-sectional comparative study
Both South African healthcare consumers and providers assigned significant value to patient experience across a range of clinical scenarios. These findings suggest that patient experience should be included as a factor in the Value Care Index (VCI) where VCI = (Outcome ÷ Cost) x Patient Experience.
Authors
- Adrian Saville (ORCID: https://orcid.org/0000-0001-9685-3603)
- Anchen Laubscher (ORCID: https://orcid.org/0009-0003-3888-9562)
- François Retief (ORCID: https://orcid.org/0000-0001-7164-9593)
- Reitze Rodseth (ORCID: https://orcid.org/0000-0002-3779-7805)
Institutions
- University of Pretoria (ZA)
- University of KwaZulu-Natal (ZA)
Publication Details
- Journal
- PLoS ONE
- Published
- 2025-02-04
- DOI
- https://doi.org/10.1371/journal.pone.0316547
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00