Exploring the Emergence of Retailers Within the Pharmaceutical Industry and Their Impact on Medical Service Delivery

The pharmaceutical industry has grown exponentially over the years and with the establishment of retailer groups allowing them to trade and hold market share, it has progressed even further. The entrance of retailer pharmacies has changed the traditions of dispensing, treatment and employment over the last $\mathbf{1 0}$ years. The aim of the study was to explore the emergence of retailing within the pharmaceutical industry and its impact on medical service delivery. The study focused on ABC Pharmacy in Johannesburg. Findings of the research concluded that patients agree that retailer pharmacies have improved medical service delivery in South Africa and have increased access to medication. The study also revealed that retailer pharmacies are the medical institution of choice for patients on chronic medication. Recommendations include encouraging franchising and retailer models among independent pharmacies, staff upliftment and renovation of public healthcare facilities and achieving an in-synch pharmaceutical sector to accomplish overall goals together.