An Implementation of Lean Six Sigma in the sortation process in Flash Express, San Jose, Occidental Mindoro: A Case Study of Optimizing Manual Sorting Delivery.

The daily operations of courier companies are essential for modern trade in the Philippines, supporting ecommerce and logistics. Flash Express in San Jose, Occidental Mindoro is one of the leading courier companies, and this study focuses on analyzing its sorting process and presenting solutions for improvement. The research employs Lean Six Sigma techniques and tools such as the Flow Process Chart, Ishikawa Diagram, and Pareto Chart to enhance the sorting process and achieve optimal performance. This research shows that adopting a continuous improvement approach and data-driven methodologies can enhance delivery services, providing clients with exceptional value.