Leveraging AI in Software Testing: Applying ADKAR for Effective Change Management

This paper aims to highlight effective change management practices in AI-related change initiatives. Through 15 expert interviews, we conducted an in-depth case study on the incorporation of an AI coding assistant tool into a global telecommunications company’s software testing process. The tool is intended to aid with test automation development. The study highlights how the ADKAR model was utilized for developing a change management plan tailored to a technology context. Our findings suggest that while the ADKAR model provides a flexible framework that addresses key aspects of AI-related change, its emphasis on a bottom-up approach may limit its applicability for large-scale transformations.