Mediating Effects of Technostress on the Interplay of Workplace Design and Physical Discomfort Among Employees of Business Outsourcing Industries

This study examines the impact of workplace design on technostress and physical discomfort among BPO employees in the Philippines. The objective was to develop a model showing how workplace design affects physical comfort, mediated by technostress. A quantitative, descriptive research design was used, surveying 383 call center agents from CALABARZON. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).Results indicate that poor workplace design significantly increases technostress, leading to greater physical discomfort. Technostress mediates the relationship between workplace design and physical discomfort, highlighting its role in employee wellbeing. The study emphasizes the need for ergonomic improvements and supportive organizational practices to reduce technostress and physical discomfort, enhancing productivity and satisfaction in the BPO industry.