Business Process Models in Small and Medium Manufacturing Industries: An Overview

Business process management has become a critical focus for many manufacturing industries. The function of business process management is to achieve organizational goals through the improvement, management, and control of business processes. A crucial step for companies in visualizing, analyzing, and optimizing workflows is business process modeling. Business Process Model and Notation (BPMN) is a tool widely used to visualize business process flows. This study employs a qualitative approach, using interviews conducted with seven small and medium-sized industries (SMIs). Important findings identified in SMI, in the recording process, both upstream and downstream processes, are still carried out manually, this is related to the potential for implementing enterprise resource planning (ERP). Regarding the processes on the production floor, in addition to paying little attention to implementing record-keeping systems, SMIs also tend to neglect forecasting methods, warehouse management, and the use of material handling.