Quality of postnatal care service provided in Gandhi Memorial Hospital

Half of maternal mortality and two-thirds of neonatal mortality occur during the postnatal period. Effective, high-quality intervention during the postpartum period will significantly reduce the number of maternal and neonatal deaths. This study aims to assess the quality of the postnatal care service provided at Gandhi Memorial Hospital Addis Ababa. A cross-sectional study was conducted from May-June 2022 in Gandhi Memorial Hospital, mothers attending postnatal care were interviewed. Data Analysis was done using Statistical Package for the Social Sciences (SPSS) version 24. Results were presented using frequencies and percentages, as well as bivariate and multivariate analysis was conducted and those variables with a p-value < 0.05 were considered to be statistically significant the satisfaction level of mothers was used as the measure of the quality of care provided. The respondent’s ages were in the range of 16-42 years, with a mean of 27.3 ±4.59, and a median of 27, the majority between 20 years and 34 years old. Nearly all mothers who delivered by spontaneous vaginal delivery(SVD) stayed less than 24 hours in the hospital after their delivery. Being married, delivered by SVD, being informed on the procedure to be done, obtaining recommended nursing care, and, being counseled were obtained to be significant factors for maternal satisfaction with the overall quality of postnatal care provided in Gandhi Memorial Referral Hospital. Nearly half of the mothers before discharge were satisfied with the overall quality of postnatal care provided. Shortages of material resources were observed, and most of the nursing care needed to be provided for the mothers was neglected or missed.