LONELINESS AND IMPROVISATIONAL BEHAVIOR OF HOTEL EMPLOYEES IN CHINA: THE ROLE OF WORK ENGAGEMENT AND INCLUSIVE LEADERSHIP

Negative emotional reactions have a significant negative effect on hotel employee performance, and negative emotional reactions are associated with employee improvisation. Therefore, the relationship between workplace loneliness and improvisational behavior among Chinese hotel employees was investigated, as well as the mediating and moderating effects of work engagement and inclusive leadership on the relationship between workplace loneliness and improvisational behavior. In this study, data were collected from 10 hotels in Yunnan Province, China, through electronic questionnaire channels using a convenience sampling method, and 514 questionnaires were returned (95.89 % validity rate). The results showed that workplace loneliness and improvisational behaviors among Chinese hotel employees were significantly negative. Work engagement had a mediating effect between workplace loneliness and improvisational behaviors. Inclusive leadership had a significant positive moderating effect between workplace loneliness and improvisational behaviors. Inclusive leadership had a significant positive moderating effect between workplace loneliness and work engagement, and inclusive leadership had a significant positive moderating effect.