Usage of Internet of Things in Iraqi Higher Education: An Extension of Information System Success Model

The usage of Internet of things (IoT) in higher education is still emerging especially in developing countries. The purpose of this study is to examine the information and the system and service quality on the Usage of IoT (UIoT) among students and academic staff and non-academic staff. The study, based on Information System Success model (ISS), proposes that Information Quality (IQ), System Quality (SYSQ), and Service Quality (SQ) have a positive impact on UIoT. The research further proposes that IoT awareness acts as a moderator. The data were collected with a use of a questionnaire. Stratified random sampling was used and the data collected from a sample of 423 participants completed a process of validation and pilot testing. The data analysis was conducted using Smart PLS 4. The findings of the study indicate that SQ, IQ, and SYSQ do have positive effects on UIoT. IoT awareness moderated the effect of IQ only on UIoT. To increase the UIoT, it is advised to focus on enhancing the awareness about the IoT and provide reliable information.