Pengaruh Kualitas Pelayanan Dan Fasilitas Wisata Terhadap Kepuasan Wisatawan Nusantara Yang Berkunjung Ke Pura Luhur Uluwatu

This study aims to evaluate the impact of service quality and tourism facilities on the satisfaction of domestic tourists visiting Uluwatu Temple. Employing a quantitative research method with data collection through questionnaires, this research focuses on analyzing tourists' perceptions of the services and facilities provided at Uluwatu Temple. The findings of this study can provide a significant contribution to the Indonesian tourism industry, particularly in understanding the factors influencing tourist satisfaction. The data analysis results indicate that both service quality and tourism facilities have a significant partial and simultaneous impact on the satisfaction levels of domestic tourists. Factors such as staff friendliness, cleanliness, and the availability of common facilities play a crucial role in shaping a positive tourist experience. Consequently, Uluwatu Temple needs to continually improve its service and facility standards to maintain and enhance its appeal to tourists. This research is expected to guide tourism destination managers in developing more effective strategies to enhance tourist satisfaction and promote sustainable domestic tourism growth. Keywords: service quality, facilities, tourist satisfaction

Authors

Publication Details

Journal
JURNAL DESTINASI PARIWISATA
Published
2024-12-31
DOI
https://doi.org/10.24843/jdepar.2024.v12.i02.p17
Primary Topic
Community-based Tourism Development and Sustainability
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Pengaruh Kualitas Pelayanan Dan Fasilitas Wisata Terhadap Kepuasan Wisatawan Nusantara Yang Berkunjung Ke Pura Luhur Uluwatu

Putu Agus Wikanatha Sagita, Luh Gede Leli Kusuma Dewi, Harum Puspita Sari
JURNAL DESTINASI PARIWISATA
Community-based Tourism Development and Sustainability
article

Pengaruh Kualitas Pelayanan Dan Fasilitas Wisata Terhadap Kepuasan Wisatawan Nusantara Yang Berkunjung Ke Pura Luhur Uluwatu

Putu Agus Wikanatha Sagita, Luh Gede Leli Kusuma Dewi, Harum Puspita Sari
article en

Abstract

This study aims to evaluate the impact of service quality and tourism facilities on the satisfaction of domestic tourists visiting Uluwatu Temple. Employing a quantitative research method with data collection through questionnaires, this research focuses on analyzing tourists' perceptions of the services and facilities provided at Uluwatu Temple. The findings of this study can provide a significant contribution to the Indonesian tourism industry, particularly in understanding the factors influencing tourist satisfaction. The data analysis results indicate that both service quality and tourism facilities have a significant partial and simultaneous impact on the satisfaction levels of domestic tourists. Factors such as staff friendliness, cleanliness, and the availability of common facilities play a crucial role in shaping a positive tourist experience. Consequently, Uluwatu Temple needs to continually improve its service and facility standards to maintain and enhance its appeal to tourists. This research is expected to guide tourism destination managers in developing more effective strategies to enhance tourist satisfaction and promote sustainable domestic tourism growth. Keywords: service quality, facilities, tourist satisfaction

JURNAL DESTINASI PARIWISATAVol. 12(2)
Openalex Percentile: Top 57%
Community-based Tourism Development and Sustainability
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.