Power Reflections in the Illocutionary Acts of Consumers and Drivers in the Indonesian Context

Speech acts between speakers and hearers are quite diverse and interesting in heterogeneous social interactions. This study aims to reveal how illocutionary speech acts are manifested between consumers and drivers within the Gojek application. This study used qualitative method. The data source, which was 55 conversations in the Gojek App, was collected in January-July 2024. After the data is collected, it is then classified the type of illocutionary, based on Searle's (1969) theory. The results showed that there were 55 data of illocutionary speech acts found, as many as 20 (36%) assertive speech acts, 27 (49%) directive speech acts, 2 (4%) commissive speech acts and 6 (11%) expressive speech acts. In this study, the most dominant illocutionary speech acts were directive illocutionary acts with 27 data. Directive speech acts with commanding functions have the greatest data, specifically 24 data. This shows that the driver is a service worker, while the customer is a service tenant; hence, in acting speech, the customer has more ordering rights than the driver, as the customer is viewed as the superior party and the driver is viewed as the subordinate party.