Conducting online examinations: Insights from the English Department at Universitas Terbuka

This study examines the processes involved in preparing examination materials, managing administrative tasks, conducting examinations, and processing results within the English Department. The research was conducted across UT’s 37 Regional Offices throughout Indonesia, involving students enrolled in English courses as participants. A mixed-methods approach was employed, combining qualitative and quantitative data collection methods. Instruments included document analysis, interviews with faculty and administrative staff, surveys distributed to students, and observation of the SUO implementation process. Data collection was carried out in three stages: preparation (designing examination materials and setting up technological infrastructure), implementation (monitoring real-time examinations), and post-examination (analysing results and gathering feedback). The findings revealed that while the SUO system has enhanced efficiency and accessibility for students in remote regions, it also faces challenges such as inconsistent internet connectivity, technical issues, and varied levels of digital literacy among students. The study highlights best practices and areas for improvement, contributing to the broader understanding of remote examination systems in open and distance learning environments.