Unified Multi-Platform Messaging System for Seamless Client Communication

Businesses and people in the current period use a variety of communication platforms to interact with their clientele. An "Automated Multi-Platform Messaging System for Multiple Client Communication Tool" that combines Gmail, WhatsApp, and SMS services is proposed in this study in response to the increasing need for smooth, automated multi-channel communication. React.js is used for the front end, Node.js for the back end, MongoDB for database administration, and integrations with Nodemailer, Twilio, and Puppeteer for automation. The technology makes it easier to handle recipient data by enabling CSV/Excel file uploads, which enables effective, adaptable mass communications. This article describes the architecture, design, and possible advantages of the system. Key Words: Automation, Bulk Messaging, Gmail., Puppeteer, WhatsApp Node-mailer, email, Twilio, SMS

Authors

Publication Details

Journal
INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT
Published
2025-02-01
DOI
https://doi.org/10.55041/ijsrem41278
Primary Topic
Mobile and Web Applications
Type
article
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article

Unified Multi-Platform Messaging System for Seamless Client Communication

Amol Jadhav
INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT
Mobile and Web Applications
article

Unified Multi-Platform Messaging System for Seamless Client Communication

Amol Jadhav
article en

Abstract

Businesses and people in the current period use a variety of communication platforms to interact with their clientele. An "Automated Multi-Platform Messaging System for Multiple Client Communication Tool" that combines Gmail, WhatsApp, and SMS services is proposed in this study in response to the increasing need for smooth, automated multi-channel communication. React.js is used for the front end, Node.js for the back end, MongoDB for database administration, and integrations with Nodemailer, Twilio, and Puppeteer for automation. The technology makes it easier to handle recipient data by enabling CSV/Excel file uploads, which enables effective, adaptable mass communications. This article describes the architecture, design, and possible advantages of the system. Key Words: Automation, Bulk Messaging, Gmail., Puppeteer, WhatsApp Node-mailer, email, Twilio, SMS

INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENTVol. 09(02)
Industry, innovation and infrastructure
Openalex Percentile: Top 98%
Mobile and Web Applications
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