AI and RPA in Healthcare: A Look at the Human Impact on Patient Care

Integrating Artificial Intelligence (AI) and Robotic Process Automation (RPA) in healthcare is revolutionising the industry by streamlining processes, enhancing diagnostic accuracy, and improving patient outcomes. This paper explores the multi-faceted impact of AI and RPA on patient care, focusing on the human aspects of these technological advancements. While AI and RPA offer significant benefits in terms of efficiency and precision, they also raise critical questions about the patient-healthcare provider relationship, ethical considerations, and the potential for job displacement. Through a detailed analysis of current applications, case studies, and future trends, this paper provides insights into how AI and RPA are reshaping healthcare delivery and the essential balance that must be maintained between technological innovation and human-centred care. Ultimately, the paper emphasises the need for a thoughtful approach to integrating these technologies, ensuring that patient care remains personalised, ethical, and responsive to individual needs.