Operational Excellence in Freight Logistics: A Lean Service Case Study Integrating Poka Yoke and Standardized Work

The study examined the shortcomings of bulk freight logistics using Lean Service principles. Previous studies pointed to the need for these logistics’ performance indicators and error avoidance tactics, but viable solutions for their combination were not available. This research built a model with the Poka Yoke and the standardized work tools with the intention of solving organizational problems. Notable outcomes were realized in the model, including a 47.54% diminution of delays and a 20% time delivery increase; the model can enhance productivity and the dependability of the service, The results of the case study analysis, even though focusing on single Peruvian logistics company, show the model's versatility and practical application. The study also aided in achieving operational excellence and customer satisfaction by combining lean methodologies with technology such as GPS. These results reinforce the importance of further research structuring and establishing emerging technologies in IoT and AI to improve logistics systems. In the later research, the issues of time intervals and other dimensions and aspects of different industries should be targeted to ensure growth.