Public Views on Information Technology in Banking and Embracing Central Bank Digital Currency- A Study With Reference to India

This research endeavors to investigate how information technology (IT) has significantly contributed to the efficient and successful transformation of banking operations.Banks have adopted technology to improve customer satisfaction, streamline operations, and cut expenses.Since the introduction of digital banking, clients no longer need to visit physical branches in order to obtain banking services.IT has enhanced service delivery, making it more convenient and accessible.The utilization of digital platforms has reduced the necessity for in-person encounters and allowed clients to complete transactions instantly.IT's effectiveness in the banking industry is constrained by issues including data breaches, cyber threats, and the digital divide.To remain competitive, reduce cyber security risks, and enhance customer satisfaction, banks need to make investments in technology and data privacy.