Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix
It is important to adjust HCAHPS scores for survey protocol effects to ensure fair comparisons across hospitals and to enable hospitals to choose the survey protocol that best represents their patients. Incomplete email address availability necessitates that HCAHPS survey protocol adjustment control for email address availability when a Web-first protocol is used. Accounting for differences associated with planned stays may improve patient-mix adjustment.
Authors
- William G. Lehrman
- Paul D. Cleary (ORCID: https://orcid.org/0000-0001-7527-4354)
- Layla Parast (ORCID: https://orcid.org/0000-0002-7288-1009)
- Marc N. Elliott (ORCID: https://orcid.org/0000-0002-7147-5535)
- Julie A. Brown
- Elizabeth Goldstein
- Katrin Hambarsoomian
- Laura A. Giordano
- Megan K. Beckett
Institutions
- Arizona Department of Health Services (US)
- RAND Corporation (US)
- Yale University (US)
- The Centers (US)
- Centers for Medicare and Medicaid Services (US)
- The University of Texas at Austin (US)
Publication Details
- Journal
- Medical Care
- Published
- 2025-01-28
- DOI
- https://doi.org/10.1097/mlr.0000000000002127
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82