Mediating Role of User Satisfaction in the Relationship between E-Procurement Usage and Contractors’ Performance in the Malaysian Construction Industry

This study is to investigate the role of user satisfaction as a mediating construct of the impact of e-procurement usage on contractors' performance in the Malaysian construction industry.The research is a quantitative method, and questionnaires were used and distributed to contractors from G4 and G5 classifications in Malaysia Construction Industry during the workshops organized by Construction Industry Development Board (CIDB).After data of the 250 contractors were analyzed using AMOS 23, the finding shows that the direct effect of eprocurement usage on performance was not significant.Instead, the indirect effects via User Satisfaction were significant.In other words, User Satisfaction is important for practitioners to achieve Performance Impact.