The Effect of Campus Facilities Quality and Technology Support on Student Satisfaction

The aim of this research is to show how technological support and the quality of campus facilities influence student satisfaction at Panca Budi Development University. Data was collected from 58 respondents through a five-point Likert scale questionnaire. The independent variables, namely technology support and campus facilities, are related to the dependent variable, namely student satisfaction. This study was conducted using multiple linear regression analysis. Research shows that student satisfaction is significantly and positively influenced by technological support and campus facilities. Campus facilities have the smallest influence, but technology support has the greatest influence (regression coefficient 0.838). Simultaneously these two variables make a significant contribution to student satisfaction (E-count = 122.645; p < 0.05). With a coefficient of determination (R2) of 81.7%, this research shows that more technological support and campus facilities are needed to create an ideal learning environment and increase student satisfaction.

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Publication Details

Journal
Jurnal Akuntansi Manajemen dan Perencanaan Kebijakan
Published
2025-01-22
DOI
https://doi.org/10.47134/jampk.v2i3.586
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

The Effect of Campus Facilities Quality and Technology Support on Student Satisfaction

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Jurnal Akuntansi Manajemen dan Perencanaan Kebijakan
Customer Service Quality and Loyalty
article

The Effect of Campus Facilities Quality and Technology Support on Student Satisfaction

Wan Fachruddin, Khofifah Khofifah, Salshabilla Nayma, Rizka Dina Aditya, Cristanti Panjaitan, Claudia Jeremia Silitonga
article en

Abstract

The aim of this research is to show how technological support and the quality of campus facilities influence student satisfaction at Panca Budi Development University. Data was collected from 58 respondents through a five-point Likert scale questionnaire. The independent variables, namely technology support and campus facilities, are related to the dependent variable, namely student satisfaction. This study was conducted using multiple linear regression analysis. Research shows that student satisfaction is significantly and positively influenced by technological support and campus facilities. Campus facilities have the smallest influence, but technology support has the greatest influence (regression coefficient 0.838). Simultaneously these two variables make a significant contribution to student satisfaction (E-count = 122.645; p < 0.05). With a coefficient of determination (R2) of 81.7%, this research shows that more technological support and campus facilities are needed to create an ideal learning environment and increase student satisfaction.

Jurnal Akuntansi Manajemen dan Perencanaan KebijakanVol. 2(3)
Universitas Patria Artha (ID), Universitas Pembangunan Panca Budi Medan (ID)
Openalex Percentile: Top 98%
Customer Service Quality and Loyalty
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