Need of the hour: A service failure recovery reorientation for U.S. hospitals
Reorienting health care as a service where hospitals immediately listen to patients and promptly address their questions and concerns may help to strengthen the continuity of health care services offered by hospitals as well as improve their financial position, quality of care, and the overall patient experience.
Authors
- José A. Pagán (ORCID: https://orcid.org/0000-0002-8915-9602)
- Subhajit Chakraborty (ORCID: https://orcid.org/0000-0002-3034-394X)
Institutions
- Coastal Carolina University (US)
Publication Details
- Journal
- Health Care Management Review
- Published
- 2025-01-27
- DOI
- https://doi.org/10.1097/hmr.0000000000000435
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00