Driving job satisfaction through inclusive knowledge management: a focus on learning and communication in diverse workplaces

This study recommends that the IT sector in Pakistan can improve job satisfaction by developing effective KMP that supports learning and communication quality. These practices also enhance employee satisfaction and are compatible with the identified strategic objectives of a knowledge-based economy in Pakistan's framework. In addition, this research extends the theoretical literature on the relationship between KMP and job satisfaction, with learning opportunities and communication quality as mediating factors. It offers important implications for IT firms and presents a foundation for future studies to examine potential moderators and replicate these results in other industries and geographies.