The role of artificial intelligence tools in enhancing accessibility and usability of electronic resources in academic libraries

Purpose This study examined the role of artificial intelligence (AI) tools in facilitating the accessibility and usability of electronic resources (e-resources) in academic libraries. Design/methodology/approach This study employed a quantitative descriptive survey to collect data from library users. The population targeted was sampled using a purposive sampling technique. A total of 427 (58%) participated in this study. Findings Most respondents preferred electronic journals (e-journals) among the e-resources stored in academic libraries. Chatbots were identified as preferred AI tools for accessing and enhancing the usability of these resources. Strategies mentioned included the potential for integrating AI tools across various e-resources. However, among the challenges reported was the inability to integrate AI tools with the existing library management systems. Improving e-resource discovery and access can significantly enhance the effectiveness of AI tools in academic libraries. Originality/value Originality in the context of AI applications in academic libraries refers to the unique approaches, innovative tools and creative solutions that enhance the accessibility and usability of electronic resources. By focusing on unique solutions that enhance the accessibility and usability of e-resources, these libraries can better serve their diverse user populations and adapt to the evolving landscape of information needs.