Evaluation of operational efficiency in a company dedicated to the manufacture and sale of coolers

The study at Súper Servicio 123, dedicated to the sale and manufacture of coolers, identified the need to improve its operational efficiency. The objective was to propose an action plan based on the analysis of its efficiency to increase its performance. The procedure included five phases: study design, collection and analysis of information, proposal and implementation of improvements. A self-assessment was applied that showed an efficiency of 75%, while an audit revealed 45%, highlighting deficiencies in Marketing and Sales, Operations and Human Resources. The 5S methodology was implemented with the expectation of significantly improving efficiency. The objective of the project was met and it is recommended to use the instrument developed to evaluate efficiency after applying the 5S methodology and the recommended actions to improve organizational performance.