Food Bank Management

This study examines the operations of the Food Bank in Torreón, Coahuila, a Non-Governmental Organization (NGO) dedicated to voluntarily assisting the most vulnerable populations with food support. Despite its non-profit status, the Food Bank is subject to regulations for food assistance targeting at-risk groups, as outlined in the Official Mexican Standard NOM-014-SSA3-2013, which encompasses essential requirements at local, national, and international levels. The Strategic Business Analysis methodology was employed, utilizing specific techniques for job analysis, organizational climate assessment, quality control, security, and automation, all within the framework of concurrent triangulation to gather both quantitative and qualitative data simultaneously. Based on the findings, a series of operational, administrative, and organizational changes were implemented. In the initial phase, these changes led to a significant improvement in the work environment, a reduction in food waste, and an increase in the monthly volume of products handled.