Implementation of Patient Centered Care for Patients with Disabilities in Rehabilitation Medical Center of Dr. Suyoto Hospital Indonesia 2024

The implementation of patient-centred care (PCC) standards in hospital accreditation is anticipated to enhance patient satisfaction. This study focuses on Dr. Suyoto Kemhan Hospital, renowned for its comprehensive medical rehabilitation services, which underwent accreditation in 2018 and again in 2023. The research aims to analyze the impact of PCC application in accreditation standards on patient satisfaction levels before and after the accreditation process. Utilizing a cross-sectional analytical design, the study employed a questionnaire adapted from the Ministry of Administrative and Bureaucratic Reform (Kemenpan RB) No. 14 of 2017, which provides guidelines for public service satisfaction surveys. The results of the T paired-test indicated a statistically significant difference in patient satisfaction scores before and after accreditation, with a mean difference of 4.059 points. The Confidence Interval was relatively narrow (3.82 - 4.29), and the p-value was less than 0.001, demonstrating a substantial improvement in satisfaction levels. This enhancement reflects the positive effects of implementing PCC during the accreditation process, significantly influencing patients' perceptions of the services they receive. Overall, the findings underscore the importance of PCC in fostering a more satisfying healthcare experience for patients.