A Study on Factors affecting Airline Passenger Satisfaction and Purchase Intention: Focusing on Selection Attributes
The domestic aviation market continues to develop due to increased leisure time, increased income, and increased domestic and international tourism. In this environment, it is very necessary to find survival strategies for airlines. The purpose of this study is to systematically analyze the relationship between airline selection attributes, user satisfaction, and repurchase intention and use this to establish the airline
Authors
- Jung Hee Kim
Publication Details
- Journal
- Journal of the Korean Society for Aviation and Aeronautics
- Published
- 2024-12-01
- DOI
- https://doi.org/10.12985/ksaa.2024.32.4.132
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00