Work Engagement Mediation to Optimize the State Civil Apparatus Performance

This research aims to investigate the effect of self-efficacy on work engagement and the influence of both constructs on the performance of the state civil apparatus at the tourism office of North Sumatra province. The target population was 269 people. The sample was set at 200 people, their opinions were collected using cluster random sampling techniques. Primary data were processed using a structural equation model supported by the lisrel application program. Self-efficacy affects work engagement and the performance of state civil apparatus. Work engagement affects employee performance. Work engagement fully mediates the effect of self-efficacy on the state civil apparatus performance. The leadership of the tourism office of North Sumatra province is important to pay attention to work enthusiasm, especially enthusiasm when working to enhance work quality.