Electronic Document Management: The Essence of Effective Modern Organisation

This study reports on the perceived effectiveness of electronic document management system functionalities and their relationship with information quality, system quality, perceived usefulness, and satisfaction using the Delone and McLean IS success model. Conducted within Sarawak government agencies, the research adopted a quantitative method with data collected via an online questionnaire. The target respondents were employees who used electronic document management systems. The setting used was considered non-contrived, as a natural environment was preferred to analyse the assessment of the electronic document management system. The unit of analysis is conducted at the individual level, assessing the performance and effectiveness of electronic document management systems. The analysis of the structural model found that four hypotheses (H1, H2, H3, and H4) were supported. The study found that System Quality had a significant positive relationship on both Perceived Usefulness (T-Value: 9.407) and Satisfaction (T-Value: 1.989), highlighting the importance of system quality in influencing user satisfaction. It was revealed that the electronic document management system functionalities and the information system effectiveness had not been previously tested. As a result, this study provides evidence of a new construct for research on the contribution of functionalities within an electronic document management system to the effectiveness or success of the information system.