A Study on the Improvement through the Analysis of Stress Factors in Apartment Buildings Security Guards

The purpose of this study is to find various stress factors experienced by facility security guards and then to analyze realistic and specialized measures, aiming to improve facility security guards’ work-related stress. The survey was conducted using in-depth qualitative interviews on twelve experienced facility security guards and eight experts on their respective fields of expertise. The interview participants for this study were divided into four groups: facility security guards, facility security managers, security instructors, and university academics in the field of private security. First, in response to the stress factors related to government policies and social issues, financial support policies are required to guarantee the human rights and welfare of elderly security guards. Second, with regard to the stress factors related to consignment employment, security guards and redefine their roles on the operation of the apartment buildings. And the work-related stress factors, apartment managers should perform a key role based on their duty of care and professionalism and provide security guards with service mindset education, health welfare, and stress management. Third, with regard to the stress factors related to customer and work relationships, there is the need for service minded job training, and regular communications and meetings between security companies and security guards to improve users' awareness. Fourth, with regard to the personal stress factors, security guards responded that they display service mind, patience and acceptance to cope with work-related stress. Lastly, interview participants commonly pointed out that communication between management entities and facility security guards are important, thereby reducing discord and securing users' goodwill and trust. To this end, it is necessary to improve security guards' employment stability, rank-based pay system, adequate rest facilities and fixed break times.