Burnout Syndrome in Primary Health Care Professionals

Objective: The objective of this study is to evaluate the dimensions of Burnout Syndrome, its association with sociodemographic, work-related, and health characteristics, with the aim of to identify predictors of high levels of emotional exhaustion and depersonalization. Theoretical Framework: Burnout syndrome is presented by researchers in the form of a three-dimensional model that predicts the interrelationship of each of the syndrome's dimensions: Emotional Exhaustion, Depersonalization and Personal Fulfillment. Method: The methodology adopted for this research was a cross-sectional study was conducted with healthcare professionals working in Primary Health Units. Data collection took place between June and July 2023, using the Maslach Burnout Inventory and a questionnaire covering sociodemographic and work-related information. Descriptive and inferential analyses were performed. Results and Discussion: Among the participants, 18.3% (n=24) reported high emotional exhaustion, and 34.4% (n=45) exhibited high depersonalization. Predictors of high emotional exhaustion included being female, aged up to 49 years, having more than 17 years in the role, and using controlled medication. Predictors for depersonalization were being female, aged up to 39 years, and having 6 to 12 years of experience in the role. Research Implications: Study evaluates burnout syndrome from the perspective of primary health care workers and its relationships with sociodemographic characteristics. These results can help managers and promoters of public policies to propose practical actions that mitigate their consequences. Originality/Value: Originality/Value: This study contributes to the literature as it evaluates health professionals who work in primary care, identifying the sociodemographic and work factors that interfere with burnout syndrome scales. Conclusions: The study did not show the complete presence of Burnout Syndrome, but identified that high emotional exhaustion combined with high personal accomplishment may be a risk factor for developing the syndrome.