Directions for the Development of Customer Centricity in the Organizational System and the Provision of Services Based on the Centralized Management Model of “My Documents” Offices

The article is devoted to the study and analysis of the development of client-centricity in the system of organization and provision of services based on the centralized office management model "My Documents". The article examines the effectiveness and advantages of a client-centric approach to the provision of public services, in particular, through the “My Documents” centers. The author presents the results of the study based on the collected data and analysis of existing methods for managing My Documents offices, as well as on practical experience in implementing centralized models for the provision of public services. The article touches on the issues of optimizing service delivery processes, emphasizing the importance of meeting customer needs and improving the quality of service. The final part of the article discusses recommendations for developing client-centricity in the “My Documents” system, taking into account the latest technologies and management methods.