Technological solution: graphical interface with users in a gas station with system dynamics

Gas stations measure their efficiency by customer acceptance in the long term. This research focused on the analysis of fuel dispensing capacity at a gas station, using system dynamics methodology to generate an integrated technological solution to evaluate different scenarios. The main objective was to improve operational efficiency by simulating different scenarios, evaluating fuel availability and sales patterns in normal, optimistic and pessimistic situations, allowing the identification of areas for improvement such as low use of service islands and pumps. The results indicate that, although fuel sales and availability are generally stable, there is significant potential to optimize capacity, thereby improving efficiency and customer experience. The conclusions establish the importance of implementing simulation-based solutions and policies to maximize business profitability.