The Impact of Digital Financial Application Quality on Entrepreneurial Business Performance

This article provides a discussion on some issues associated with quality of digital finance used by entrepreneur -an area which has not been critically addressed in the literature.Digital finance has several benefits to customers and entrepreneurs, a number of issues still persist which if addressed can make digital finance work better and quality for entrepreneurs.The digital finance issues discussed in this article are relevant for the on-going debate directed at entrepreneur in developing business performance using digital finance.By that, providing service quality is the main thing to the service industry especially for the entrepreneurs.Customer satisfaction has become a major consideration for business operations among successful entrepreneurs by ensuring the quality of service received by customers.The research methodology used secondary data from researches published in journals.The main findings revealed that service quality of digital finance application influence entrepreneur's business performance through customer satisfaction.

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Publication Details

Journal
Journal of Management Scholarship
Published
2024-12-31
DOI
https://doi.org/10.38198/jms/3.2.2024.22
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
Field-Weighted Citation Impact
0.00
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article

The Impact of Digital Financial Application Quality on Entrepreneurial Business Performance

Hanis Hazwani Ahmad, Noor Saidatul Natrah Saaidun, Nainatul Farzuha Nor, Noorkartina Mohamad
Journal of Management Scholarship
FinTech, Crowdfunding, Digital Finance
article

The Impact of Digital Financial Application Quality on Entrepreneurial Business Performance

Hanis Hazwani Ahmad, Noor Saidatul Natrah Saaidun, Nainatul Farzuha Nor, Noorkartina Mohamad
article en

Abstract

This article provides a discussion on some issues associated with quality of digital finance used by entrepreneur -an area which has not been critically addressed in the literature.Digital finance has several benefits to customers and entrepreneurs, a number of issues still persist which if addressed can make digital finance work better and quality for entrepreneurs.The digital finance issues discussed in this article are relevant for the on-going debate directed at entrepreneur in developing business performance using digital finance.By that, providing service quality is the main thing to the service industry especially for the entrepreneurs.Customer satisfaction has become a major consideration for business operations among successful entrepreneurs by ensuring the quality of service received by customers.The research methodology used secondary data from researches published in journals.The main findings revealed that service quality of digital finance application influence entrepreneur's business performance through customer satisfaction.

Journal of Management ScholarshipVol. 3(2)
Universiti Malaysia Perlis (MY)
Decent work and economic growth
Openalex Percentile: Top 59%
FinTech, Crowdfunding, Digital Finance
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