USING PROCESS FAILURE MODE EFFECT AND ANALYSIS (PFMEA) FOR RISK REDUCTION IN AN ELECTRICAL PANEL COMPANY

Process quality assurance is indispensable for the satisfactory outcome of finished products on a production line. PFMEA is a proactive and preventive tool that may help improve processes. This article aimed to reduce the risks of non-quality and customer dissatisfaction by applying the PFMEA methodology in the process automation sector for production lines of medium and low-voltage equipment that have manufactured processes. As a methodology, a literature review was carried out to understand the scenario of other companies, followed by action research to apply changes in the studied process. The developed solution is presented, and the risk reduction results are discussed. Of the 89 identified risks, 64 (71%) were reduced by applying the solution with integrated automation on the workstation with the highest number of risks (79%).