THE RELATIONSHIP BETWEEN ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: IS EMPLOYEE ENGAGEMENT MEDIATOR OR MODERATOR?

In recent decades, scientists have researched how to develop employees' positive attitudes and have shown how these attitudes are correlated with each other.In this paper, attention is paid to examining the relationship between organizational commitment, employee engagement, and organizational citizenship behavior in small Croatian companies.The findings of this study could provide valuable insights for managers of small companies, helping them understand and enhance employees' positive attitudes and behaviors.For this purpose, a bibliometric analysis of citations was made using the database of published articles in the Web of Science over the last 10 years.Additionally, quantitative primary research was conducted in small Croatian companies, ensuring the reliability of the findings.Valid data was collected from 20 industrial, trade, and service companies, with a sample consisting of 213 employees.A bibliometric analysis showed that organizational citizenship behavior is related to many constructs, including organizational commitment and employee engagement.Also, research results showed a positive relationship between organizational commitment and organizational citizenship behavior and indicated that employee engagement does not mediate or moderate the relationship between organizational commitment and organizational citizenship behavior.