Improving Managers' Effectiveness

Upward Feedback is a program that gives employees and opportunity to anonymously provide their manager with feedback concerning the manager's job performance. It is an opportunity for managers to receive confidential feedback evaluating their implementation of corporate values and management behaviors as perceived by those who work for them. This feedback can come from employees who report directly to the manager, that is, one level below them (referred to as direct reports), or from those two reporting levels below them (referred to as skip-level reports). Managers then share information with their employees in feedback meetings and develop action plans to address areas of concern. Sandia National Laboratories has developed and implemented an Upward Feedback Pilot Program and follow up survey. This paper discussed the program and the lessons learned.