Assessing the Effectiveness of Training Needs Analysis (TNA) in MSME Manufacturing Sectors: A Business and Workforce Development Perspective

Objective - This study aims to assess the effectiveness of Training Needs Analysis (TNA) in Malaysian Micro, Small, and Medium Enterprises (MSMEs) within the manufacturing sector, particularly considering the COVID-19 pandemic. The research seeks to identify key challenges in TNA implementation and determine its role in supporting economic resilience through targeted professional development. Methodology/Technique – A qualitative approach was employed, using interviews, document analysis, and observations to investigate TNA practices across MSMEs of varying sizes. Finding – The study examined how TNA is conducted amidst budgetary constraints and strategic misalignment, with a focus on the impact of stakeholder involvement on the process's overall effectiveness. The findings reveal diverse TNA practices within MSMEs and underscore stakeholder engagement's critical yet often neglected role in the TNA process. The study presents a conceptual framework to enhance TNA practices' efficiency and strategic alignment. This framework addresses operational challenges and promotes employee development, offering valuable insights for both practitioners and policymakers. Novelty – The novelty of this research lies in its emphasis on a structured, participatory approach to TNA, filling a key gap in the existing literature on stakeholder engagement. Type of Paper: Empirical JEL Classification: M53, L60, O15 Keywords: Training Needs Analysis; MSME; Manufacturing Sector; Professional Development; Workforce Training; Organizational Strategy; Stakeholder Involvement; Malaysia; Employee Performance; COVID-19 Impact Reference to this paper should be referred to as follows: Raj, J; Muniapan, B.; Indiran, L. (2024). Assessing the Effectiveness of Training Needs Analysis (TNA) in MSME Manufacturing Sectors: A Business and Workforce Development Perspective, GATR-Global J. Bus. Soc. Sci. Review, 12(4), 185–196. https://doi.org/10.35609/gjbssr.2024.12.4(3)