Integration of the double diamond methodology of design thinking and devops for the optimization of software development  processes

The integration of Double Diamond Design Thinking methodologies with DevOps seeks to optimize software development processes. This hybrid approach combines the user-centered design principles of the Double Diamond methodology, which emphasizes understanding and addressing user needs through a structured four-phase process (Discover, Define, Develop, and Deliver), with the collaborative and iterative nature of DevOps, which aims to improve efficiency and value delivery in the software lifecycle, in order to improve development quality by reducing response times, increasing adaptability to changes, and ensuring that final products are functional, scalable, and aligned with user needs and business objectives. A mixed-approach methodology was used. For the qualitative analysis, 120 researchers were surveyed, divided into two groups: control and experimental, to analyze the variables efficiency, product quality, adaptability and user satisfaction. On the other hand, the quantitative variables of system load and performance were analyzed. It was shown that the automated system reduced registration and follow-up times, improved the perception of ease of use and decreased the need for technical support. In addition, its efficiency was validated with 300 simultaneous requests, showing an optimized use of resources and average response times of 200 ms. It was concluded that this methodological integration improves efficiency, quality and user satisfaction, offering a replicable model in other technological contexts