Analysis of the smoothness of baggage handling based on the current status of baggage handling system operations

The airport baggage handling system ranks the highest in the percentage of airport complaints every year, and the smoothness of its transportation affects the operation of the airport and the travel of passengers to a certain extent. For the main operating airports in China, the questionnaire survey, fieldwork method, and overall research method were used to analyze the baggage handling systems of 42 terminals in 37 airports, and field investigations were conducted on baggage handling systems at 5 of them. Through data analysis and comparison, the main operation status of the airport baggage handling system was understood, for which the factors affecting the smoothness of the baggage handling system were proposed, the causes of baggage jam were identified; and the design methods and improvement suggestion measures to solve the smoothness of baggage transportation were given from 4 perspectives: baggage acceptance, baggage transfer process, baggage transfer terminal, and system operation control. The research results provide important data references for improving the smoothness of baggage handling systems in China and also provide relevant guidance for the design, manufacturing, and installation of the baggage handling system.