Insight-Driven Business Rules for Operational Knowledge

Business process intelligence improves operational efficiency that is essential for achieving business objectives, besides facilitating competitive advantage. As organizations operate through inter-connected business processes, insights into their process performance through related business rules are essential to achieve business objectives. This paper outlines an approach for developing insight-driven business rules using the concept of buckets, which can lead to the development of a repository of business knowledge for business process operations. The proposed concepts are demonstrated through a prototype modeled on a hypothetical customer mortgage lending process, implemented using Oracle’s PL/SQL database language.