A Study on The Impact of Organizational Conflict on Organizational Commitment and Turnover Intentions Among Bakery Employees

Objective: The purpose of this study is to identify the impact of organizational conflict among bakery employees on organizational commitment and turnover intention. Method: This study used Google platform to conduct survey survey and targeted bakery workers employed at five-star hotels, franchise bakeries, independent stores, and bakery cafés in Seoul. The survey was conducted from October 14 to October 29, 2024, and a total of 241 responses were collected. This study used SPSS 18.0 to analyze the collected data and applied frequency, validity and reliability analysis, and regression analysis. Results: In the case of Hypothesis 1, departmental conflict and personal conflict negatively (-) impacted organizational commitment. In the case of Hypothesis 2, organizational commitment negatively (-) impacted turnover intention. In the case of Hypothesis 3, departmental conflict and personal conflict positively (+) impacted turnover intention. Implications: This study provides theoretical and practical implications for human resource management and organizational behavior of bakery employees.