Analysis of Factors Affecting Change Expectations on Digital Employment Services: For Employment Center Members

The purpose of this study was to explore Change Expectations on digital employment services and influencing factors for employment center members, and to derive implications for revitalizing digital employment services. To this end, data on 491 employees(20 years of age or older) working at the employment center were collected from October 18 to November 22, 2023, and hierarchical regression analysis was performed. The main results are as follows. First, 491 respondents' change expectations on digital employment services were 3.99 points, which was higher than the average(3 points). Second, age had a significant effect on change expectations on digital employment services. Third, in the case of departments(teams), the model without inputting change management factors had a significant effect on change expectations on digital employment services, but not the input model. Fourth, change expectations on digital employment services had a significant correlation with the factors related to change management. Fifth, change acceptance had a significant positive effect on change expectations on digital employment services Sixth, performance-based organizational culture had a significant positive effect on change expectations on digital employment services. Seventh, among the factors related to change management, job satisfaction and commitment, technical self-efficacy, and leadership did not significantly affect change expectations on digital employment services. Through the above research results, this study suggested reinforcement of change management-related education, support for the spread of change acceptance and performance-oriented organizational culture, and follow-up research on change management at the employment center.