An Exploratory Study on the Internet of Things (IoT) Practices on the Human Capital Development Within Tourism Village Business Continuity Management in Indonesia

This exploratory study investigates the role of Internet of Things (IoT) practices in enhancing human capital development within the framework of Business Continuity Management (BCM) for tourism village businesses in Indonesia. With a focus on the integration of IoT technologies such as smart devices, real-time data analytics, and automation, the study aims to understand how these innovations influence the skill development of local communities, improve workforce management, and contribute to sustainable business practices in the tourism sector. The research examines the ways in which IoT adoption facilitates enhanced training programs, improves decision-making capabilities, and fosters better management of tourism resources, thereby strengthening the resilience of tourism villages. Data were collected from key stakeholders, including tourism operators, local government officials, and community members, across several tourism villages in Bali and Java. The findings reveal that IoT practices are instrumental in equipping local employees with the necessary skills for digital marketing, resource management, and customer service, ensuring business continuity during both normal operations and crises. Additionally, IoT-driven solutions have been shown to improve operational efficiency and resource sustainability, which in turn supports long-term human capital development. The study concludes by highlighting the significance of IoT in fostering a digitally skilled workforce and enhancing the overall competitiveness of tourism villages in Indonesia.