Research on Quality Evaluation of Embedded Comprehensive Education Services in One Stop Student Community Based on Improved SERVQUAL Model

With the continuous evolution of the higher education environment and the diversified development of student needs, traditional student management models are no longer able to meet the needs of modern education. Therefore, one-stop embedded comprehensive management of student communities has emerged, which integrates resources, optimizes services, and strengthens educational functions to create a more harmonious, convenient, and conducive learning and living environment for students' comprehensive development. This article takes the "one-stop" student community as the battlefield, optimizes the traditional SERVQUAL model, and embeds it into the comprehensive education service quality evaluation of the "one-stop" student community, in order to quantify the quality and effectiveness of the construction of the one-stop community and facilitate education managers to adjust and optimize it.

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Published
2024-11-01
DOI
https://doi.org/10.1145/3708394.3708428
Primary Topic
Medical Research and Treatments
Type
article
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article

Research on Quality Evaluation of Embedded Comprehensive Education Services in One Stop Student Community Based on Improved SERVQUAL Model

Mohamad Nizam Yusof, Gong Wei, Song Yang
Medical Research and Treatments
article

Research on Quality Evaluation of Embedded Comprehensive Education Services in One Stop Student Community Based on Improved SERVQUAL Model

Mohamad Nizam Yusof, Gong Wei, Song Yang
article en

Abstract

With the continuous evolution of the higher education environment and the diversified development of student needs, traditional student management models are no longer able to meet the needs of modern education. Therefore, one-stop embedded comprehensive management of student communities has emerged, which integrates resources, optimizes services, and strengthens educational functions to create a more harmonious, convenient, and conducive learning and living environment for students' comprehensive development. This article takes the "one-stop" student community as the battlefield, optimizes the traditional SERVQUAL model, and embeds it into the comprehensive education service quality evaluation of the "one-stop" student community, in order to quantify the quality and effectiveness of the construction of the one-stop community and facilitate education managers to adjust and optimize it.

Universiti Malaysia Pahang Al-Sultan Abdullah (MY), Chongqing Three Gorges University (CN)
Quality Education
Openalex Percentile: Top 53%
Medical Research and Treatments
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Research on Quality Evaluation of Embedded Comprehensive Education Services in One Stop Student Community Based on Improved SERVQUAL Model — Mohamad Nizam Yusof, Gong Wei, et al. · (2024) | TGRS Research Map | TGRS