A Study on the Effect of Employability on the Turnover Intention of Hotel employees - Focused on the Mediated Effect of Conflict Types -

This study aims to explore the relationship between employability and turnover intention perceived by hotel employees in hotel companies where human resource management is critical. It also seeks to provide foundational data for developing concrete solutions to address turnover issues. Furthermore, the study aims to identify the role of conflict types as a mediating variable in the relationship between employability and turnover intention. To achieve the purpose of the study, the causal relationships among the variables derived from the literature employability, turnover intention, and conflict types were empirically analyzed. For the empirical analysis, a total of 260 self-administered questionnaires were distributed to employees of five-star hotels. After excluding 12 responses due to incompleteness or inconsistency, 248 responses were used for the final analysis. As a method of hypothesis testing, a three-stage mediation analysis was conducted using the SPSS statistical package. The analysis results revealed that hotel employees' perceived employability influenced their turnover intention, and among conflict types, relationship conflict was found to have a partial mediating effect. These findings suggest that hotel companies should seek measures to alleviate relationship conflicts among employees to prevent the turnover of employees with high employability.