The Effects of Perceived Organizational Support on Innovative Behavior and Turnover Intention Among Employees in Five-Star Hotels - Mediating Effect of Organizational Attachment and Moderating Effect of Organizational Cynicism -

This study empirically investigates the impact of Perceived Organizational Support (POS) on the Innovative Behavior and Turnover Intention of employees in five-star hotels. Additionally, it explores the mediating role of Organizational Attachment and the moderating role of Organizational Cynicism. To achieve the research objectives, a total of 420 surveys were distributed to hotel employees in Seoul, and 400 valid responses (95%) were analyzed. Reliability and validity were ensured through exploratory factor analysis and Cronbach's α using SPSS v.26, while the structural model was verified through confirmatory factor analysis (CFA) using AMOS. Mediation and moderation analyses were conducted using PROCESS macro Model 4 and Model 1, respectively, with 5,000 bootstrap samples. The results reveal that POS has a positive effect on innovative behavior, with organizational attachment mediating this relationship. Conversely, POS negatively impacts turnover intention, with organizational attachment also mediating this relationship. Furthermore, organizational cynicism was found to moderate the effects of POS on both innovative behavior and turnover intention. Low levels of cynicism strengthened the positive impact of POS on innovative behavior and enhanced its negative effect on turnover intention, effectively mitigating turnover intention. These findings highlight the critical role of POS in fostering innovation and reducing turnover rates in the hotel industry. Moreover, addressing organizational cynicism and fostering employee attachment are essential strategies for sustainable workforce management.