A Study on Learner Perceptions about Satisfaction Factors for Major-affiliated Required General English Education

This study examined the factors affecting college students’ satisfaction (hereinafter participants) with regards to who took a major-related content-based required general English education program for 15 weeks at a university in Seoul. This course mainly consisted of speaking and writing activities among the four functions of language. Factors that affect participants’ satisfaction include the following six domains: (1) class operation and system, (2) teaching content, (3) overall program direction, (4) instructors’ expertise, and (5) instructors’ attitude (friendliness), and (6) instructors’ interaction with learners. The purpose of this study is to examine the factors that have the most influence on the satisfaction degree of learners for the future, rather than to focus on teaching the four language skills (e.g., speaking, listening, reading, and writing), which were the main stream of general English education in the past. The purpose is to explore the implications and direction of how to design the content and to provide implications for the direction of general English education by examining the level of learner satisfaction. This study implies that the general English education should prepare for the future and focus on reflecting learners’ satisfaction factors, while suggesting further research regarding what factors incoprorated with major areas will help learners develop language abilities.