A Study on the Effects of Shared Research Facility Services on User Satisfaction and Intention to Continue Using the Service

This study aims to investigate user satisfaction and intention for continuous use from the perspective of users who share research facilities and equipment, focusing on users of the ZEUS (Research Equipment Utilization Service) portal. The research examines national policies on shared research facilities and equipment, and applies the Information Systems Success Model to assess system quality, service quality, and social benefit quality of ZEUS. It also explores user satisfaction based on the service product quality and service environment quality after reserving and using shared equipment. The results indicate that both service quality and social benefit quality significantly affect perceived usefulness and ease of use, while system quality only influences ease of use. Ease of use positively impacts perceived usefulness, which in turn positively affects user satisfaction, but ease of use does not directly influence satisfaction. Both service product quality and service environment quality significantly affect satisfaction, and satisfaction influences the intention for continuous use. The study's limitations include the inability to analyze service quality in greater detail due to regulated procedures for equipment registration. Future research should use expanded models like the Technology Acceptance Model (TAM) or E-SERVQUAL, and consider regional distribution in sample selection for broader analysis.