Implementing patient-centric services using chatbots.

Introduction. The digitalization process has currently penetrated all areas of public administration, and healthcare is no exception. The creation of patient-oriented services is a global trend. One of the main goals of such services is to involve the patient in the process of providing medical care for more careful monitoring of their health. Materials and methods. As part of a joint project with the North-West District Scientific and Clinical Center named after L.G. Sokolov of the Federal Medical and Biological Agency of Russia, a chatbot has been developed in the Telegram messenger for patients of the center since 2021. Results. The publication presents the results of a project to implement digital services for patients of a federal clinic in a chatbot implemented on the platform of a popular messenger. A list of the designed services with a description of the functionality is provided. Conclusions. Further work on the creation and development of patient-oriented services in the chatbot will be aimed at implementing and testing the designed services and functions, including to confirm the hypothesis about the possibility of overcoming digital inequality among the older generation with the help of a chatbot. This direction seems promising for patients.