Integrated Information System Modeling for Municipalities in Indonesia Toward Smart Cities

To create a comfortable city to live in and a knowledgeable society, every government needs to formulate policies and provide supporting infrastructure to realize the concept of urban development in the future. Smart city is considered a positive performance indicator for a city because it is expected to provide benefits for government and social life of the community in various sectors. Indonesia's smart city policies are still unsustainable and sectoral. This study aims to (i) identify the smart city categories essential for municipalities in Indonesia, (ii) determine the information needs of municipalities in supporting smart city initiatives, and (iii) formulate an integrated information system implementation model tailored to municipalities in Indonesia. Data were collected in Pariaman City, West Sumatra, Indonesia, using questionnaires, focus group discussions (FGD), and interviews. The findings reveal that the top three smart city categories, prioritized in order, are Data Centers & Analytics, Government Planning & Policy Design, and Education Facilities. These ideas are valuable for guiding the development of a smart city strategy within the Municipality by emphasizing key priorities such as data centers, analytics, government planning, education, health amenities, and online civic services. The results of this research contribute to the field of Information Systems within government organizations.